Frequently Asked Questions

Reception is open from 9:00am to 4:00pm. Check In and Out outside these hours by prior arrangement. 

Check-In is available from 2:00pm on the day of arrival. Check-Out is by 10:00am on the day of departure. Early Check-In and Late Check-Out may be available upon request, subject to availability and may incur an additional charge. 

Please refer to the Terms and Conditions section of the website for cancellation policies and details. 

Yes. There is a car park located behind Julian Lodge. Copperfield and Fitzroy houses both have under cover carports, and a large designated car park is situated to the left hand side of the driveway as you approach reception. Please respect our garden areas and only park in designated car parking spaces. Should you require more room, please see management at reception.

No, The Haven does not offer shuttle services however local taxi and ride share services are available as well as a bus service operated by Young's Bus Service from Rockhampton Airport to Haven Road with the bus stop a 600m walk to The Haven. 

Yes, Free Wi-Fi is provided as part of your booking and connectivity extends across site. 

Pets are welcomed in all outdoor areas of the property however must be under control at all times.

We welcome all genuine certified assistance animals into our buildings, and genuine assistance animals are permitted for overnight stays. An additional $60 charge is applicable for each room in which an animal has stayed. Please note that general pets are not permitted in accommodation. 

For more information on the rights and responsibilities regarding assistance animals, please refer to the Queensland Government's Guidelines found here:  Guide, hearing and assistance dogs | People with disability | Queensland Government

Both are wheelchair accessible with accessibility bathrooms. 

Rooms One and Two on the ground floor of Julian Lodge are fully accessible with their own dedicated accessible bathrooms. 

The ground floors of both Fitzroy and Copperfield are fully accessible with the Downstairs Bedroom and Bathroom (Room One) being fully accessible. 

Is not wheelchair accessible however does have rear ramp access for persons who experience difficulty with stairs (front access is five stairs).

The Julian and Joseph Function Lawns are both wheelchair accessible however please note these are lawns and as such, susceptible to the weather. Following periods of rain, some lawn areas may become difficult to traverse via wheelchair. 

Neither Alexander or McDonald Cottages are wheelchair accessible. 

Fitzroy, Copperfield and Joseph Houses all have laundry facilities, and all houses and cottages have irons and ironing boards.

Julian Lodge has a communal laundry with an iron and ironing board.

The Haven has no In-House Catering or Dining Options. Accommodations are self contained: All five houses are fully self contained and Julian Lodge has communal kitchen facilities on the ground floor. 

The Township of Emu Park is a two minute drive and has a supermarket open 7am - 8pm seven days a week. Emu Park also has a variety of eatery options. Yeppoon is a 15 minute drive and has two major shopping centres as well as a vibrant dining sector.

Event hosts and planners are welcomed to engage external catering companies to cater their events. The Haven has a history of working with local vendors and are happy to provide suggestions should you request. 

No, The Haven does not have on site fitness facilities or a pool. There is a private access walkway to Haven Beach, however the beach is not patrolled so user caution is advised. 

We have a limited number of foldaway beds available for hire subject to availability should additional bedding be required however room configurations will determine capacity limits. 

The Haven does not provide porta cots for hire, however Guests are welcomed to provide their own porta cots for babies. Please advise at the time of booking if you wish to bring a porta cot. 

The Haven is capable to host almost any type of event, including the following:

• Wedding Receptions. Please note that due to current policy restrictions, Wedding Ceremonies can not be held within the grounds of The Haven.
• Birthdays and Parties
• Celebrations of Life
• Corporate Events - Conference, workshop, Professional Development Education
• Workshops - craft, music, food: the only limit is your imagination!
• Retreats - Meditation, Yoga, Self Awareness, Breathwork, Sound Therapy, we have a space for every occasion

Given the location of The Haven and the proximity of our neighbours, consideration must be given to noise. Please refer to our terms and conditions for noise restrictions. 

Maximum Capacity Limits as follows:

Yes. The team at the Haven endeavour to meet your every desire, however as per our terms and conditions: 

Candles MUST be contained or enclosed in glass. The flame must not reach higher than 2 inches below the height of the glass. 

Staples and other penetrating items may not be used to secure items on our wood surfaces without the express permission of The Haven. 

No glitter or foil confetti is allowed on site as it is extremely difficult to clean up. 

Only low tack tape is allowed on our floors, walls and ceilings. 

All items must be removed without causing damage to our facility. 

No items may be hung from or attached to lighting fixtures or electrical outlets and switches. 

Ladders may be used for decorating by the Client. However, you may not stand on tables or chairs. The use of ladders is at your own risk. Any damage caused by securing your items will be charged after your reception. 

The Haven reserves the right of final approval for all decorations brought into the facility. For safety reasons, any items capable of creating an unsafe environment will not be allowed (including but not limited to fireworks, including sparklers, open flames, sharp objects, etc.).

All decorations must be removed by 10am the following day after the reception, unless special arrangements have been made between the Client and The Haven. 

The use of flower petals, balloons, birdseed and blowing bubbles is permitted only outside. Rice, confetti, glitter, pyrotechnics, and sparklers are not permitted inside or outside the facility. 

The Haven welcomes third party vendors to site to assist you in the running of your event. We just ask that you read the terms and conditions in relation to event usage to ensure all reporting compliance and regulatory requirements are met (public liability for example) and certification provided to The Haven within the timeframes specified. If you have any specific questions please speak to management during the booking process to ensure a timely resolution to any queries. 

Please feel free to check out our Partners page, which has the contact details for several local businesses who have worked at The Haven and who might be suitable for your event. 

Tours of The Haven are by Appointment only and subject to availability. 

For all event types, to schedule a tour please complete the relevant online event enquiry form ensuring you select “Yes” to the Request a Tour question on the form whilst also providing as much detail as possible in your submission. This allows the team to best direct the enquiry. 

The Team from The Haven will be in touch to discuss tour options available to you. Please allow 1.5 hours for a full site tour. Please note that due to the privacy of guests who may be on site, not all accommodations may be viewable during your visit, however management will endeavour to schedule a visit with as little restrictions as possible.

The Signing Ship is a majestic monument commemorating the discovery of the bay in May 1770 by Captain James Cook. The unique design represents the sail, mast and rigging of The Endeavour, his shop. Concealed organ pipes capture the sea breezes to create the musical sounds, hence the name 'The Singing Ship". 

Below the Singing Ship lies a viewing deck and Boardwalk leading down to the Centenary of ANZAC Memorial. A spectacular sight designed to encapsulate the beauty of a sunrise, this truly is a monument to be seen and experienced. 

The Emu Park Historical Museum and Historical Trail allow visitors to explore the history of this beautiful beachside oasis. 

Emu Park is situated on the Gorgeous Capricorn Coast, the gateway to the Keppel Islands. From a day trip to an overnight Stay, Great Keppel Island is a jewel in the southern Great Barrier Reef waiting to be explored. 

The Emu Park Picnic Markets are held in Bell Park on the third Sunday of every month from 8:00am to 12noon. Hosted by the Lions club, with live music and entertainment, food, craft and arts, there is something for everyone. 

Emu Park is just a 15 minute drive from Yeppoon which offers a multitude of tourist activities as well. Please visit https://www.visitcapricorn.com.au/ to see everything the Capricorn Coast has to offer. 

The best way to make contact with The Haven is through one of our online enquiry forms. Please ensure you complete the correct form for your type of enquiry to ensure the most appropriate and efficient response.